Support
For subscription, payment, client app, or international connection issues, submit a ticket through the user panel. Check the ticket page for updates.
Go to support ticketsThe user panel ticket system is currently the only published written support channel. No email address or Telegram contact has been published. Don’t send account details to unverified accounts.
Use a published channel to report an issue. Unpublished channels have no links.
Use it to check orders, plans, refund requests, client connections, or connection issues. Sign in to submit a ticket, add details, and view replies on the same page. Response times depend on the investigation required; no fixed reply time is promised.
View support ticketsEmail can be useful for a detailed explanation, while Telegram is suited to brief messages. However, VPNBW has not published a verifiable email address or Telegram contact. Neither channel has an available contact link or a stated response time. Use the support ticket system to report an issue.
For connection issues, include your platform, the region of the connection route, the steps that led to the problem, and any error shown by the client. If a website won’t load, say whether the issue affects just one site or persists after switching routes. Don’t include your password or full payment credentials in a ticket.
For billing or refund questions, include the relevant order and describe the issue so it can be checked. VPNBW offers a 7-day no-questions-asked refund; see the refund policy for details. For common connection issues, visit the Help Center or troubleshooting guide.